MagicJack Plus Setup and Installation Guide

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Last Updated: June 10, 2023

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Computer

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Router

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Troubleshooting

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Q&A

MagicJack Plus is a device that plugs directly into your computer or router and provides Internet-based telephone service (VoIP) to users located throughout the United States and Canada. This wikiHow article will teach you how to install MagicJack Plus on your computer or directly to your internet router.

Method 1

Method 1 of 3:

Computer

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2
Connect your phone to the other end of the MagicJack Plus device. Use a phone cable (RJ11). Your computer will automatically detect MagicJack Plus within a few minutes and display the installation setup wizard.
- If using Mac OS X, double-click on the MagicJack Plus icon located on your Home screen or desktop to begin the installation.
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You will be required to create a login, accept the MagicJack Plus terms of service, and supply personal information such as your name and email address.
You must enter the code using your telephone before you can start using MagicJack Plus.
When complete, you can make telephone calls using MagicJack Plus at any time, as long as the device is plugged into your computer and the computer is powered on.

Method 2

Method 2 of 3:

Router

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The ethernet cable must be plugged into the port labeled “Internet.”
The phone cable must be plugged into the port labeled “Phone.”
Go to the official MagicJack Plus registration site at https://www.magicjack.com/register.html. The device you use must be connected to the same network as your MagicJack Plus.
You may be asked to supply personal information such as your name, address, and contact information.
You must enter the code you receive in the email using your telephone before you can start using MagicJack Plus.
When complete, you can make telephone calls through your router using MagicJack Plus.

Method 3

Method 3 of 3:

Troubleshooting

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If you receive error 3002, verify your modem allows more than one device to access the internet. Some modems and modem/routers-in-one may not be compatible for use with MagicJack Plus if multiple devices are connected to your network.
If your MagicJack Plus device is not detected by your computer or router, these quick fixes may help. In some cases, faulty hardware can cause problems with installation.
Try disabling your router's firewall. If you can't install and use MagicJack Plus, especially when the device is connected directly to the router, your firewall settings may be interfering with connectivity.

Community Q&A

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Question

Can you hook up more than one phone to MagicJack Go?

Community Answer

Only one phone at a time, but you can get a wireless phone system that has more than one handset.

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Question

Do I need an existing phone line in order to connect a magic jack?

Community Answer

No. All you need is a regular phone cord with the jacks at both ends. You connect one end to the phone or phone base, if it's a wireless phone, and the other end to the MagicJack.

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Question

Can I have a different number than my landline for my MagicJack?

Community Answer

Yes, MagicJack should be able to provide you with a list of phone numbers you can choose from.

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